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Jamal Balya

Fourteen years making complex, high-traffic systems provably reliable — across banking, retail, fintech and government platforms.

Open to senior QA roles

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About

Quality is a discipline, not a phase

A QA professional with over fourteen years across automation, manual and API testing, leading quality for complex, high-traffic, citizen-facing systems.

Profile

A highly experienced QA professional with over 15 years of expertise in automation, manual, and API testing across diverse industries, including IT Consulting, Banking, Retail, FinTech, and GovTech. Proven ability to lead quality assurance for complex, high-traffic, citizen-facing systems, including applications for online shopping, loyalty programs, point-of-sale (POS), and Know Your Customer (KYC) processes. Skilled in driving quality initiatives, leading cross-functional teams, and implementing process improvements to deliver high-quality software solutions.

Education
Sekolah Tinggi Ekonomi Indonesia (STEI) · 2004
Languages
English (Intermediate) · Indonesian (Native)

Progression

How the scope grew

Job titles tell this badly on their own: the moves were between company sizes and domains, not up a single ladder. What did grow is what each role was accountable for.

  1. 2011–2016

    Executing the tests

    Implementation, then quality control, on core banking systems — learning what a defect costs once it reaches a bank's ledger.

    PT Collega Inti Pratama

  2. 2016–2020

    Owning a product's quality

    Supervisor, then technical lead, across enterprise retail: point of sale, loyalty and e-commerce, alongside business intelligence delivery.

    PT Mitra Adiperkasa, Tbk

  3. 2020–2023

    Leading the function

    Running a quality department of fifteen, then setting QA strategy for regulated fintech — P2P lending, KYC and compliance.

    PT Geekseat Indonesia · PT Sejahtera Lunaria Annua (Koinworks)

  4. 2023–present

    Quality at national scale

    Platforms used by schools and citizens across Indonesia, then back to engineering: designing and building the test management platform the team now runs on.

    GovTech Edu · INA Digital Edu · Nikel Indonesia

Leadership

What leading QA looked like

Capabilities

Tooling by discipline

The full tool list for each discipline and, where the CV names one, the role that evidences it. There are no proficiency scores: the CV records which tools were used, not how well.

Manual Testing

Regression · Exploratory · Smoke Test · Sanity Test · E2E Testing

Applied across SIT and UAT cycles in core banking at PT Collega Inti Pratama.

Automation Testing

Selenium · Appium

Selenium automation on Rapor Pendidikan at GovTech Edu, wired into the delivery pipeline so it ran on every change.

API Testing

Postman · Charles Proxy

Postman used for API validation at GovTech Edu, and across microservices at Nikel Indonesia.

Programming

Python · SQL · PowerBuilder

Test Management

TestRail · JIRA · Azure DevOps · Jira Xray

TestRail was the tool Exelion was built to replace at Nikel Indonesia.

Collaboration

Confluence

Performance Testing

Domain depth

Where the years went

Bar lengths are months computed from the employment dates in the CV, normalised against the longest span — not a self-assessed score.

  • Banking & Core Systems

    PT Collega Inti Pratama

    5y 8m

  • Retail, POS & E-commerce

    PT Mitra Adiperkasa, Tbk

    3y 1m

  • IT Consulting

    PT Geekseat Indonesia

    2y 6m

  • GovTech

    GovTech Edu

    1y 6m

  • FinTech & P2P Lending

Experience

Career history

Seven companies, newest first, with the dates each role covers.

  1. Dec 2025 – Present

    Nikel Indonesia

    Senior QA Engineer

    Quality assurance for a fintech P2P lending platform covering both the back office and the customer portal. Validated loan origination, funding, repayment, collections and write-off flows, and carried out API and database validation across microservices. Architected and developed EXELION, an enterprise test management platform that replaces TestRail.

  2. Jan 2025 – Dec 2025

    INA Digital Edu

    Principal QA

    Standardised the QA playbook across every team, brought AI-assisted tooling into test authoring, and introduced risk-based prioritisation so the highest-risk paths were covered first. Release decisions moved from judgement calls to readings of evidence the whole organisation could see.

  3. Jun 2023 – Dec 2024

    GovTech Edu

    Software Quality Analyst — Rapor Pendidikan

    Manual and automation testing with Selenium and Postman for Rapor Pendidikan, a citizen-facing national education platform. Automated the regression suite through GitLab CI/CD so it ran on every change rather than by hand before each release, and validated the services directly at the API. Previously engaged freelance on HiEdu from June to July 2023.

  4. Aug 2022 – Mar 2023

    PT Sejahtera Lunaria Annua (Koinworks)

ENDORSEMENTS

What people who worked with him say

Everything else on this site is self-reported. These are written by colleagues and managers under their own names and job titles, on LinkedIn, where their professional reputation is attached to them.

  • Jamal is an exceptional SQA professional who consistently delivers outstanding results. Their attention to detail, strong analytical skills, and ability to design effective testing strategies have been instrumental in maintaining our product quality. Jamal is also a great team player, always ready to collaborate and support the development team to ensure smooth project execution. I highly recommend Jamal to any team…Read the full recommendationShow less

    Jamal is an exceptional SQA professional who consistently delivers outstanding results. Their attention to detail, strong analytical skills, and ability to design effective testing strategies have been instrumental in maintaining our product quality. Jamal is also a great team player, always ready to collaborate and support the development team to ensure smooth project execution. I highly recommend Jamal to any team seeking a dedicated and skilled SQA expert.

    Ferie Andrian SujarwoQA Manager | Test Engineer | Software Developer In Test | Software Tester · INA Digital EduManaged Jamal directly2024-11
  • Jamal is a good manager. I had a pleasure working for 2 years with him, and he leads by example. He always kept the team morale up, and I believe he is the best manager I ever had as he is very friendly. His ability to work through the crisis and develop new ways to train Tester team were always inspiring. I am delighted to work and learn with such a good manager.

JMeter · BlazeMeter

CI/CD

Jenkins · GitLab CI/CD

GitLab CI/CD at GovTech Edu, running the regression suite on every change instead of by hand before each release.

IDEs

PyCharm · Visual Studio Code

Databases

SQL Server · PostgreSQL

PT Sejahtera Lunaria Annua (Koinworks) · Nikel Indonesia

1y 4m

  • Education Technology

    INA Digital Edu

    1 year

  • Dwinda Y.Security Engineer | Compliance & Legal Expert | Penetration Testing, Security Hardening | Experienced QA Engineer · Geekseat IndonesiaReported to Jamal directly2022-04
  • Mr. Jamal is a very open-minded person, really accepting any input from his subordinates. He taught me a lot regarding test cases and test scenarios when doing the testing. He readily shares his knowledge beyond the workplace.

    Anita MarsafiraTechnical Writer | API Documentation & Developer Guides | QA & Business Analyst Background · Geekseat IndonesiaReported to Jamal directly2024-04
  • Jamal has proven himself as one of the greatest team assets regarding of delivering very high quality products. He always shows his attention to tiny details, edge cases, and holding high the principles. He always makes sure to speak up on technical & managerial meetings, ensuring the attention & time needed for QA to be able to check the product quality before it ever releases to production.

    Agustinus ArdhitoEngineering Manager · Mekari Talenta, PT. Mid Solusi NusantaraWorked with Jamal on the same team2024-11
  • Dedications is the word that comes to mind when I think about Mas Jamal. I've had the pleasure of knowing Mas Jamal for 8 months, during which we collaborated to create many new products and features for KoinWorks. Mas Jamal was the one that lead the QA team in that period of time to make sure we develop high-quality features and products that have great user experience for all users. He never hesitates to challenge…Read the full recommendationShow less

    Dedications is the word that comes to mind when I think about Mas Jamal. I've had the pleasure of knowing Mas Jamal for 8 months, during which we collaborated to create many new products and features for KoinWorks. Mas Jamal was the one that lead the QA team in that period of time to make sure we develop high-quality features and products that have great user experience for all users. He never hesitates to challenge the status quo in order to make sure we can deliver our best quality of work. Above all, I was impressed with Mas Jamal's ability to lead a team, he is one of the few true leaders when it comes to work. For any company or team that needs a proven QA Lead, Mas Jamal is your guy.

    Jehnsen Hirena KaneSenior iOS Engineer | SwiftUI | UIKit | Mobile Architecture | Software Engineer | Australian SID (Subclass 482) Visa HolderWorked with Jamal on the same team2023-03
  • I am pleased to have a good work with him. He is consistently delivered high-quality work on time and well beyond expectations. He has a good energy to lead QA members and ensure every steps is met the product requirements. His leadership and skills is amazing

    Rizaldy Faroqi AdnanProduct Manager || Deliver Digital Products, Fintech, Open FinanceWorked with Jamal on the same team2023-03
  • Excerpt — read it in full on LinkedIn →

    Dear Head hunter, I am writing this letter of recommendation for Jamal, who has worked as a Lead QA at Koinworks. In his time here, Jamal has consistently demonstrated excellent work ethic, strong leadership skills, and a passion for quality assurance. As a Lead QA, Jamal was responsible for overseeing the quality assurance process for a number of Koinworks products. He consistently delivered high-quality work on ti…Read the full recommendationShow less

    Dear Head hunter, I am writing this letter of recommendation for Jamal, who has worked as a Lead QA at Koinworks. In his time here, Jamal has consistently demonstrated excellent work ethic, strong leadership skills, and a passion for quality assurance. As a Lead QA, Jamal was responsible for overseeing the quality assurance process for a number of Koinworks products. He consistently delivered high-quality work on time, and his attention to detail ensured that our products met our clients' expectations. Jamal also proved to be an effective leader, guiding his team through complex products and providing them with the support they needed to succeed. Jamal positive attitude and dedication to his work were truly exceptional. He consistently went above and beyond what was required of him, taking on extra responsibilities and always striving to improve his skills. His contributions to Koinworks were invaluable, and he will be greatly missed by all of us at Koinworks. In summary, I highly recommend Jamal for any position in the field of quality assurance. His excellent work ethic, strong leadership skills, and commitment to excellence make him an asset to any organization. Please do not hesitate to contact me if you require any further information. Sincerely, Andri Engineering Manager

    Andri Kurnia PutraBuilding Sprinlo | Team Builder | AI EnthusiastWorked with Jamal on the same team2023-03
  • I had the privilege to work with Jamal on numerous projects where I require his expertise in ensuring the application is bug free. His attention to details as well as business acumen enable him to spot scenarios that even our most senior team member unable to do so. The combination of technical and business skills enable him to undertake complex projects. I could recommend him at any time.

    Tedy HomoginVP ITWas senior to Jamal2018-03
  • Jamal is one of the sharp man in QA Testing. As a tech lead he always deliver the solution not only to ensure the solution to be run well, but also make some notes for further improvement. he is truly an asset for company who employed him.

    Nopriadi BunawanSenior Business Executive (Director) - Operation, Retail, FMCG, APAC Group Technology & Commercial (B2B) Functions.Was senior to Jamal2019-03
  • Jamal consistently demonstrated unparalleled expertise in driving quality assurance excellence. With a forward-thinking mindset, he anticipates potential challenges and strategically implements innovative solutions that enhance both product quality and team performance. His ability to define and refine testing processes has set new benchmarks within the industry. Jamal fosters a culture of continuous improvement, opt…Read the full recommendationShow less

    Jamal consistently demonstrated unparalleled expertise in driving quality assurance excellence. With a forward-thinking mindset, he anticipates potential challenges and strategically implements innovative solutions that enhance both product quality and team performance. His ability to define and refine testing processes has set new benchmarks within the industry. Jamal fosters a culture of continuous improvement, optimizing workflows, mentoring peers, and guiding junior team members toward mastery. His leadership and strategic vision make him an invaluable asset, consistently delivering exceptional results while shaping the future of quality assurance.

    Ika Nur Cahya SartikaQuality Assurance Analyst · GovTech EduWorked with Jamal on different teams2024-11
  • Jamal is a highly skilled Test Engineer with a strong focus on automation and extensive expertise in Python-based frameworks. He excels in designing robust automated test scripts, developing testing solutions, and integrating tools for seamless workflows. His proficiency in Python allows him to create efficient and scalable testing processes, ensuring high-quality software deliverables. Jamal collaborates effectively…Read the full recommendationShow less

    Jamal is a highly skilled Test Engineer with a strong focus on automation and extensive expertise in Python-based frameworks. He excels in designing robust automated test scripts, developing testing solutions, and integrating tools for seamless workflows. His proficiency in Python allows him to create efficient and scalable testing processes, ensuring high-quality software deliverables. Jamal collaborates effectively with cross-functional teams, identifies and resolves issues promptly, and continually drives process improvements. His technical acumen and dedication make him an invaluable contributor to any project.

    Yudha Maulana AhmadSDET → QA AI Engineer | Test Automation (Playwright, k6) for Microservices & Multi-Platform Apps | Building AI Tools for QAWorked with Jamal on the same team2024-11
  • Jamal's passion for learning is truly exceptional. With his constantly evolving knowledge, he continually finds innovative ways to approach testing. He's able to build his own tools to support his test designs, making the testing process more efficient and effective. Jamal is also confident in sharing his opinions with anyone, always communicating with respect and in a way that is easy for others to understand. His…Read the full recommendationShow less

    Jamal's passion for learning is truly exceptional. With his constantly evolving knowledge, he continually finds innovative ways to approach testing. He's able to build his own tools to support his test designs, making the testing process more efficient and effective. Jamal is also confident in sharing his opinions with anyone, always communicating with respect and in a way that is easy for others to understand. His critical thinking skills are invaluable, often helping the team uncover edge cases that lead to significant improvements in product quality. His drive for innovation and ability to enhance testing processes make him a tremendous asset to any team.

    AlifiaSoftware Testing ConsultantWas senior to Jamal2024-11
  • Jamal is a highly skilled and dedicated quality assurance professional with a proven track record of success. His technical expertise, combined with his strong leadership and problem-solving abilities, make him a valuable asset to any organization.

    Herman HermanSenior IT Service Delivery Leader | ITIL & ISO 20000 Certified | B2B Integration & Managed Services | Global Team LeadershipWorked with Jamal on the same team2025-01
  • Jamal is an outstanding QA professional with exceptional technical skills and over 10 years of experience, both as an individual contributor and in managerial roles. He has excellent communication skills and sets a great example of what a QA professional should embody. Additionally, his strategic abilities further enhance his impact in the field.

    Toyib AbdullahQA Lead | Quality StrategyWorked with Jamal but on different teams2024-11
  • Jamal is one of the best QA that I know of. He's willing to take some extra miles for the company. He always focus to fixing the issues in the best way manner. He know how to lead his team and how to create prioritization even though there are some changes in the middle of project. He's very agile and easy to adapt with the current changes even it was last minute.

    Dimas Mohammad WibowoTeam Leader Surrounding Retail Product · Bank Negara IndonesiaWorked with Jamal on the same team2023-03
  • Jamal is a person who's not only have great work ethics but take his responsibilities seriously. He wants his juniors and colleagues to continuously improve themselves and he will walk together with them. He inspires me to be a better Business Analyst even though I am in a different department. He's a role model and someone you can trust. If I have to describe him words, the words will be: integrity and resilience. H…Read the full recommendationShow less

    Jamal is a person who's not only have great work ethics but take his responsibilities seriously. He wants his juniors and colleagues to continuously improve themselves and he will walk together with them. He inspires me to be a better Business Analyst even though I am in a different department. He's a role model and someone you can trust. If I have to describe him words, the words will be: integrity and resilience. He's not asking for perfection but continuous improvement which makes people who works with him not afraid to try and learn from failure and becoming a better version of themselves.

    Viena PatrisianeStrategic Ops Leader · Business Operations · Process Design · Scaling Cross-Border Tech Teams (AU/ID)Jamal was senior to Viena2022-04
  • for Mr. Jamal, there is no need to ask about soft skills and hard skills, this can be seen from how much experience he has, Mr. Jamal is very active and solutive in solving problems, he is a tenacious worker, active, diligent and diligent, this can be seen from Mr. Jamal, he even looks for system errors in his spare time, Mr. Jamal himself is very dedicated in every company where he works. I myself as an android engi…Read the full recommendationShow less

    for Mr. Jamal, there is no need to ask about soft skills and hard skills, this can be seen from how much experience he has, Mr. Jamal is very active and solutive in solving problems, he is a tenacious worker, active, diligent and diligent, this can be seen from Mr. Jamal, he even looks for system errors in his spare time, Mr. Jamal himself is very dedicated in every company where he works. I myself as an android engineer are greatly helped by the work of Mr. Jamal.

    Muhammad Faisal AmirAndroid ProgrammerWorked with Jamal on the same team2023-04
  • I'd like to recommend Jamal for the role. He have demonstrated exceptional skills in quality assurance, including leading testing efforts, managing teams, or implementing QA processes. His strong leadership abilities and deep technical knowledge make him an ideal fit for this role.

    Irene SilalahiQA EngineerWorked with Jamal on the same team2024-09
  • I highly recommend Jamal Balya's, who brings deep QA expertise and confidently shares his ideas to improve team performance. He encourages collaboration while ensuring high-quality results, making him an invaluable asset to any team.

    Viky ArdiansyahQA EngineerWorked with Jamal but on different teams2024-09
  • Jamal has strong analytical thinking and have strong leadership. He also experienced in creating automation test and code. I recommend him!

    Bedha JahshaQA Engineer | Freelance QAWorked with Jamal on the same team2024-09
  • jamal is someone who very helpful on every IT project across MAP group, having good skills on complex system testing, fast learner and I guess he should be an asset for company. many projects done with his involvement to get complete product release.

    Ferry Irwansyah BDigital Payment | Gift Voucher | Loyalty System | TelcoWorked with Jamal on the same team2019-03
  • Reproduced from LinkedIn recommendations, unedited. Each links to the recommender's profile so you can confirm it yourself.

    See all recommendations on LinkedIn →

    A quality department of 13 testers and 2 technical writers at PT Geekseat Indonesia, 2020–2022, run as its manager.

    That is the one headcount the CV records, and a former employer can confirm it. The CV also puts a productivity percentage against this team; it is left out here, because a figure nobody outside the company could check borrows credibility from the headcount rather than earning its own. What the department produced is told in the engagements instead.

    QA Lead

    Led QA strategy for P2P lending, loyalty systems and point-of-sale applications, including Know Your Customer flows and regulatory compliance validation.

  • Jan 2020 – Jul 2022

    PT Geekseat Indonesia

    IT Quality Assurance Manager

    Managed a quality department of 13 testers and 2 technical writers, owning the testing standard, the tooling behind it and the release calls.

  • Dec 2016 – Jan 2020

    PT Mitra Adiperkasa, Tbk

    IT Tech Lead QA

    Quality assurance for enterprise retail systems spanning point-of-sale, loyalty and e-commerce, plus business intelligence projects built on Tableau and Nintex. Served as IT Senior Supervisor QA from December 2016 to December 2018 before taking the Tech Lead role.

  • Apr 2011 – Dec 2016

    PT Collega Inti Pratama

    Quality Control

    Know Your Customer and core banking testing across SIT and UAT cycles, including a banking migration completed with zero data loss. Started as Implementor from April 2011 to February 2014 before moving into Quality Control.